Complaints
Raise a Complaint
If something hasn't gone as expected, tell us what happened.
We're Here to Help
Office Planners takes complaints relating to engagements on our platform seriously. Share the details with us and we'll review the matter in accordance with our applicable terms and governance process.
How it works.
Submit
Tell us what happened and provide any relevant details.
Review
We review the information and, where relevant, the available engagement records.
Coordinate
Where appropriate, we engage with the relevant client, partner or other parties.
Next Steps
We communicate the outcome of our review, or the appropriate next steps.
Tell us what happened.
Grievance Escalation
Still unresolved?
If your complaint remains unresolved after going through our complaint process, you may escalate the matter to our designated Grievance Officer.
Grievance Officer
Office Planners · Smartmove Global Platforms Private Limited
Email: hello@officeplanners.in
Office: 2nd Floor, Wing A, Augusta Point, DLF Phase 5, Golf Course Road, Sector 53, Gurugram, Haryana 122011